Returns & Refunds policy
You are entitled to cancel your order within 7 days without giving any reason for doing so.
The deadline for canceling an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail info@curiousbow.com within 7 days of purchase.
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 7 days
The goods are in the original packaging and original bill.
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the address provided in the bill.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Digital Product Return Policy – No Refunds
By purchasing our digital products, you agree to the following terms:
All Sales Are Final: Due to the nature of digital content, all purchases are non-refundable and non-exchangeable. Once your order is confirmed and the product is delivered, you will receive immediate access to the files, and no cancellations or refunds will be issued.
Product Access: Upon successful payment, you will receive instant access to download or stream your purchased product(s). Please ensure that you have the necessary technology and software to access the files before purchasing.
Exceptions: We will only consider a refund or exchange in cases where:
The digital product was not delivered due to a technical issue on our side.
You received a corrupted or incomplete file and we are unable to provide a corrected version.
Support: If you experience technical problems accessing your purchase, please contact our support team at info@curiousbow.com within 7 days of purchase, and we will work with you to resolve the issue.
Intellectual Property: All digital products are for personal use only unless otherwise stated. Unauthorized sharing, resale, or distribution is strictly prohibited.
By completing your purchase, you acknowledge that you have read and agree to this Digital Product Return Policy.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@curiousbow.com